Your website can change after it goes live. Some changes are corrections, at no charge. Others are new work, which we quote first.
Corrected at no charge
If something is wrong on our side, tell us and we correct it at no charge. For example:
- a wrong fact
- a typo
- a broken link
New work, quoted first
A materially different request is new work. We send you the price first, and nothing is charged until you agree. For example:
- a new service that was not in your order
- a redesign after you approved the website
- pages beyond the package's allowance, which are the "Extra pages" add-on
Examples
| Request | Correction or new work |
|---|---|
| The phone number on a page has a wrong digit, and you gave us the right one | Correction |
| A word is misspelled | Correction |
| A button or link does not work | Correction |
| You have started offering a new service and want it on the website | New work |
| You approved the design and now want a different one | New work |
If you are not sure which one a change is, ask. We tell you before doing anything, so there is no surprise.
Facts that have changed
Did your phone number, address, prices or services change? Tell us what changed. You remain responsible for the accuracy of the facts you give us, so let us know when one changes. We tell you whether an update is a correction or new work before doing anything.
How to ask for a change
Message us on WhatsApp or write to us, with:
- the address of the page
- what is wrong, or what should change
- what it should say instead